Return & Refund Policy

At MYNVERA SUPPLY CO, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to assist you with a return or refund in accordance with the policy below.

1. Return Eligibility

  • We accept returns within 7 days from the date you receive your order.

  • To be eligible for a return, items must:

    • Be unused and in original condition

    • Not be damaged, worn, or altered

    • Be returned with original packaging, tags, and accessories (if applicable)

  • A proof of purchase or order confirmation is required.

2. Exchange & Return Processing Time

  • All approved returns or exchanges will be processed within 10 days after we receive the returned item.

  • Each item will be inspected before a return or exchange is approved.

3. Refunds

  • Once your return is approved, your refund will be issued within 5–10 business days.

  • Refunds will be credited back to the original payment method used at checkout.

  • Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless:

    • The item is defective

    • The wrong item was received

  • Original shipping fees (if any) are non-refundable.

5. Non-Returnable Items

We do not accept returns for:

  • Items that have been used or damaged by the customer

  • Items returned outside the allowed return window

  • Items not in their original condition

6. How to Request a Return or Refund

To initiate a return or refund request, please contact us with the following information:

  • Order number

  • Reason for return

  • Photos of the item (if applicable)

Contact Information:
MYNVERA SUPPLY CO
📍 Address: Sb Home Design LLC
914 N Merriman Rd, Georgetown SC 29440, United States
📞 Phone: (843) 555-0126
📧 Email: contact@mynvera.store